This area is for customer who are concerned with a subscription issue. If you had an unknown or unexpected charge on your statement, this is the best place to look for an answer to get it refunded and taken care of! Click here if you cannot find the answer you are looking for.

How do I cancel my membership to a website or end my subscription?
This purchase processed through GTBill.com is a fraud. How do I get my money back?
Who is GTBill.com?
What is a transaction ID?
Can I get information on the membership/subscription that I purchased?
I did not receive a sales confirmation e-mail. Why?
I have a question not answered by the FAQ! What do I do?
I do not remember my password, how can I retrieve it?
How do I contact the website administrator for the site I have subscribed to?
How does the site access fee appear on my bill?
I forgot the URL (web address) of the site I purchased. Where can I get this?
My card number has changed. How do I continue my membership?
How does the billing work?
My username or password does not work! What do I do?